Don't take our word for it. Call it.
737-345-4127Homeowners do not care whether a human or an AI answers — they care that someone answers. APS PROS sounds natural, understands heating and AC problems, and books the appointment without putting the caller on hold or sending them to voicemail.
Hear it for yourself. Run the agent through a real no-heat, no-cool, or scheduling conversation and decide if your customers would trust the call.
Try one of these on the demo line
My AC stopped blowing cold and it's 92° in the house.
My furnace won't turn on. Can someone come out tomorrow morning?
What's your after-hours service fee?
Do you service my area?
The demo answers as a sample HVAC company. Yours uses your name, prices and service area.
What happens when you call.
The agent picks up on the first ring after hours, using your company name, your service area and your after-hours policy.
Furnace, AC, or heat pump? Blowing cold, no ignition, iced coil? It asks what your best CSR would and flags true emergencies.
It gives your real diagnostic or after-hours fee, explains the arrival window, and sets expectations — no guesswork.
The job goes on your calendar (or to your team as an appointment request), the homeowner gets a text, and you get the recording and summary.
The whole thing takes under four minutes — dial the live demo line above and decide for yourself.
You don't have to be “good at computers” to use this.
Plenty of HVAC shops still run off a whiteboard and a spreadsheet. APS PROS is built for that. We handle the setup, the training, and the connection to whatever you already use.
- We build the agent around your pricing, brands, and service area
- We connect to your existing phone line or give you a new one
- We test it on the calls your shop actually gets
- You approve everything before it goes live
Typical launch: about 21 days
We record your pricing, service area, and after-hours policy.
We build the agent and test it on sample calls.
You call it yourself, approve the script in writing, and we forward your line.
Quotes your diagnostic and after-hours fees
Checks the caller's area before booking
Transfers emergencies the way you decide
Nothing goes live until you approve the script
AI isn't the future for HVAC — it's the present.
Contractors who answer first are winning the jobs you used to get. The ones who still rely on voicemail are training their customers to call someone else. APS PROS closes that gap without you learning a new system.
Three jobs, done the way your best CSR would do them.
The line never rings out.
Nights, weekends, holidays. APS PROS picks up in your company's name and handles the call the way your best CSR would.
- ▸Nights, weekends & holidays
- ▸No-heat / no-cool urgency triage
- ▸Live transfer to the on-call tech
- ▸Out-of-area callers handled politely
First answer wins the job.
Homeowners call three contractors and hire whoever answers. The agent qualifies system type, symptom and urgency and quotes your diagnostic fee.
- ▸Furnace / AC / heat pump capture
- ▸Your pricing, your service area
- ▸Text confirmation to the homeowner
- ▸Accurate contact details captured
Booked, not messaged.
Answering services take a name and a number. APS PROS checks your open calendar, offers a real time, and books the job.
- ▸Books into Google Calendar
- ▸Only offers open time slots
- ▸Appointment request for other systems
- ▸Recording + summary of every call
What the missed calls are actually costing you.
Every number below is editable — plug in your own call count and ticket average.
Your Google reviews are full of the customers who got through. The ones who didn't are in your competitor's schedule.
Counts repair tickets only. No installs.
After-hours, lunch, on another line, second ring.
Repair ticket average, not install.
Share of answered calls that turn into booked work.
Annual cost of the person covering your phones.
Books into Google Calendar today. On ServiceTitan, Housecall Pro or Jobber? We build the connection.
If your system's plan includes API access, we build the connection for your account and quote the timeline within 48 hours of discovery, before you sign. Until it's live, the agent texts your team a complete appointment request.
Three plans. No per-minute games.
+ $300 one-time setup
Try it first. Switch to yearly in your first 90 days and we'll credit your setup fee.
After-hours, weekends and holidays. The calls you're already losing.
- ✓Up to 100 calls a month. No overage fees, ever.
- ✓Answers from close to open, plus weekends & holidays
- ✓Answers in your company's name with HVAC triage
- ✓Books into Google Calendar (other systems get an appointment request)
- ✓Texts the homeowner a confirmation
- ✓Live transfer to your on-call tech for emergencies
- ✓Recording + summary of every call, plus a nightly call log
- ✓A real person checks your calls every month
- ✓Script changes within 2 business days
+ $500 one-time setup
Try it first. Switch to yearly in your first 90 days and we'll credit your setup fee.
Early access: start now at Night Shift pricing and move up to Full Shift the day it launches, with no extra setup fee.
Nights plus daytime overflow. When your line is busy or nobody picks up, it answers.
- ✓Everything in Night Shift
- ✓Up to 250 calls a month. No overage fees, ever.
- ✓Daytime overflow: busy line or no answer
- ✓A real person checks your calls every 2 weeks
- ✓Script changes by the next business day
A custom project for your shop. Your launch date depends on the connections we build.
For shops with more than one location or phone line. Priced by your call volume and setup.
- ✓Everything in Full Shift
- ✓Call limit set to your volume
- ✓Multiple locations or phone lines
- ✓Direct connection to your scheduling software, quoted after a scoping call
- ✓A real person checks your calls every week
Every plan: no overage fees, ever. Go over your plan two months in a row and we'll move you up, with 30 days' notice. Calls under 30 seconds (hang-ups, robocalls) don't count. Monthly plans: 30 days' notice to cancel. Yearly plans: cancel early and you pay what monthly would have cost (the setup fee plus the monthly price for each month used), and we refund the rest.
Ready to put it on your phones?
Your free 30-minute call is with Summer Abram: 20 years in construction, 17 in service businesses, and over $300 million in lifetime sales. She’ll look at how your calls and scheduling work today, line up your biggest pain points, and you’ll get a free Care Proposal: the top 3 bottlenecks holding your business back and how to fix them, whether or not you sign up. It’s worth the 30 minutes on its own.
BOOK YOUR FREE WALKTHROUGH.
30 minutes with Summer Abram. We’ll look at your call volume, after-hours policy, and what the agent would say on your line.
- 30 minutes with Summer, free
- ROI analysis & tier pricing
- What you use for scheduling, and how we connect
- Your Care Proposal: top 3 bottlenecks + fixes
The ones contractors actually ask.
Does it sound like a robot?
Call the demo line and judge for yourself. If a caller asks, it says plainly that it's the company's virtual assistant, and the call keeps moving.
What if it can't answer something?
It doesn't guess. Anything outside its script gets captured in detail and either warm-transferred to your on-call tech or escalated to you by text — with a full transcript, not a sticky note.
Does it replace my CSR?
No. It covers the hours your office is closed, so your team starts the morning with booked jobs instead of voicemails.
I'm not letting anyone touch my ServiceTitan.
You don't have to. Out of the box it books into Google Calendar. On another system, the agent texts your team a complete appointment request and you enter it. Want a direct connection? We build it for your account and give you a timeline within 48 hours of discovery, before you sign.
How long does it take to launch?
About 21 days from signing. We start with a call to capture your pricing, service area, brands and after-hours policy. Then we build, you test the number yourself, and we forward your line when you approve.
What if it books a job I can't run?
It only offers times that are open on your calendar, and it follows the service-area and job-type rules you give us. Block time on your calendar and it won't book it.
Can I cancel?
Yes. Monthly plans are month to month after the setup fee, with 30 days' notice. Yearly plans are paid up front, and your 12 months start the day your line goes live. If you cancel a yearly plan early, you pay what monthly would have cost (the setup fee plus the monthly price for each month you used), and we refund the rest. If it isn't paying for itself, you shouldn't be on it.